Operating system name and version: Linux CentOS 4.8
Version of smsd: 3.1.11
Smsd installed from: sources
Name and model of a modem / phone: Wavecomm Fastrak Supreme 10
Interface: Serial
Hi,
I have a Helpdesk system written on PHP, to service our clients.
1) Whenever there is a problem, a client will issue a ticket (from the online Helpdesk system) and a technician who is in charge, will receive an SMS alert.
2) Upon completing his task, the technician will go into the Helpdesk system and look for the ticket number and closes that ticket
3) The Helpdesk System will then run close.php and closes that particular ticket
Question: Instead of step 2) above, I would like to have the technician to just reply to the SMS from step 1) with something like:
ticket 123456 close
which means that he had already troubleshoot ticket number 123456 and would like to close it. I know it can be done but have no idea how to begin with. I appreciate all advises and sample scripts if at all possible.
I thank you all in advance.