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Thu Nov 21, 2024 17:50

• SMSTools3 Community » Help and support

Getting inconsistent error message +CMS ERROR: 500 (Unknown error)

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Author	Post
chintan	Bottom #1 Mon Jan 05, 2015 22:59, 120 months ago.
Member Registered: Jan 2015 Posts: 2 Location: Australia	Operating system name and version: Debian 6 Version of smsd: 3.1.14 Smsd installed from: sources Name and model of a modem / phone: Vodafone (Huawei) Interface: USB Hello, We are getting inconsistent error "+CMS ERROR: 500 (Unknown error)". Messages with the same content and phone number get sent successfully but some time it fails. We have two devices (GSM) and both are having the same behaviour. Any help will be greatly appreciated. Thanks in advance. Following are the logs: 2015-01-05 14:18:41,6, GSM1: Sending SMS from to 614xxxxxxxx 2015-01-05 14:18:41,6, GSM1: Checking if modem is ready 2015-01-05 14:18:41,7, GSM1: -> AT 2015-01-05 14:18:41,7, GSM1: Command is sent, waiting for the answer 2015-01-05 14:18:41,7, GSM1: <- OK 2015-01-05 14:18:41,6, GSM1: Pre-initializing modem 2015-01-05 14:18:41,7, GSM1: -> ATE0+CMEE=1;+CREG=2 2015-01-05 14:18:41,7, GSM1: Command is sent, waiting for the answer 2015-01-05 14:18:42,7, GSM1: <- OK 2015-01-05 14:18:42,7, GSM1: -> AT+CSQ 2015-01-05 14:18:42,7, GSM1: Command is sent, waiting for the answer 2015-01-05 14:18:42,7, GSM1: <- +CSQ: 13,0 OK 2015-01-05 14:18:42,6, GSM1: Signal Strength Indicator: (13,0) -87 dBm (Workable), Bit Error Rate: less than 0.2 % 2015-01-05 14:18:42,6, GSM1: Checking if Modem is registered to the network 2015-01-05 14:18:42,7, GSM1: -> AT+CREG? 2015-01-05 14:18:42,7, GSM1: Command is sent, waiting for the answer 2015-01-05 14:18:43,7, GSM1: <- +CREG: 2,1,"0152","05339E6E" OK 2015-01-05 14:18:43,6, GSM1: Modem is registered to the network 2015-01-05 14:18:43,6, GSM1: Selecting PDU mode 2015-01-05 14:18:43,7, GSM1: -> AT+CMGF=0 2015-01-05 14:18:43,7, GSM1: Command is sent, waiting for the answer 2015-01-05 14:18:43,7, GSM1: <- OK 2015-01-05 14:18:43,7, GSM1: -> AT+CMGS=97 2015-01-05 14:18:43,7, GSM1: Command is sent, waiting for the answer 2015-01-05 14:18:44,7, GSM1: <- > 2015-01-05 14:18:44,7, GSM1: -> 0011000B911604114884F20000FF5E4C64B21584C6363C7A99ED2ED3373E507A0E22BFEF6E508CA68BE174B09C221683B96433992B46C3B96430992E279BC114557758CC2E83E86FD0F8ED7697C77410FD0DA2A3CB2079B9FDA69741E4B23D3D2E03 2015-01-05 14:18:44,7, GSM1: Command is sent, waiting for the answer 2015-01-05 14:19:22,7, GSM1: <- +CMS ERROR: 500 (Unknown error) 2015-01-05 14:19:22,3, GSM1: The modem answer was not OK: +CMS ERROR: 500 (Unknown error) 2015-01-05 14:19:22,5, GSM1: Waiting 10 sec. before retrying [ Select ] [ Expand ] And following are the config details: devices = GSM1,GSM2 outgoing = /var/spool/sms/outgoing checked = /var/spool/sms/checked incoming = /var/spool/sms/incoming infofile = /var/run/smstools/smsd.working pidfile = /var/run/smstools/smsd.pid outgoing = /var/spool/sms/outgoing checked = /var/spool/sms/checked failed = /var/spool/sms/failed incoming = /var/spool/sms/incoming sent = /var/spool/sms/sent stats = /var/log/smsd_stats loglevel = 7 national_prefixes = 0 blocktime = 60 receive_before_send = no autosplit = 3 alarmhandler = /home/sms/devel/scripts/errmail.sh alarmlevel = 2 eventhandler = /home/sms/devel/scripts/postaction.sh [GSM1] device = /dev/ttyUSB0 baudrate = 115200 check_memory_method = 1 memory_start = 0 incoming = yes outgoing = yes voicecall_hangup_ath = yes hangup_incoming_call = yes voicecall_ignore_modem_response = yes cs_convert = yes decode_unicode_text = yes internal_combine = yes [GSM2] device = /dev/ttyUSB4 baudrate = 115200 check_memory_method = 1 memory_start = 0 incoming = yes outgoing = yes voicecall_hangup_ath = yes hangup_incoming_call = yes voicecall_ignore_modem_response = yes cs_convert = yes decode_unicode_text = yes internal_combine = yes [ Select ] [ Expand ] 'smsdconf' Syntax Highlight powered by GeSHi Thanks.. Regards, Chintan
pcgeo	Top #2 Wed Jan 07, 2015 19:02, 120 months ago.
Member Registered: Jan 2015 Posts: 4 Location: Cluj, Romania	Hello, I have this problem also. When i send a lot of SMS messages, after about 10-15 run, I get error 500. I think the problem has to do with the SM memory of the USB modem. I'll post here, if a manage to solve it.
freeshman	Top #3 Tue Jan 13, 2015 09:40, 120 months ago.
Member Registered: Mar 2013 Posts: 24 Location: France	Hello, Try with Quote receive_before_send = yes Regards, Freeshman
pcgeo	Top #4 Tue Jan 13, 2015 09:49, 120 months ago.
Member Registered: Jan 2015 Posts: 4 Location: Cluj, Romania	Hello, My conf file is below: # Global configuration devices = modem1, modem2 loglevel = 5 stats = /var/log/sms/stats logfile = /var/log/sms/smsd.log outgoing = /var/spool/sms/outgoing checked = /var/spool/sms/checked failed = /var/spool/sms/failed incoming = /var/spool/sms/incoming sent = /var/spool/sms/sent #checkhandler = /usr/local/bin/load_balancing.sh smart_logging = yes delaytime = 1 errorsleeptime = 2 blocktime = 60 autosplit = 3 receive_before_send = yes max_continuous_sending=30 [queues] Q1 = /var/spool/sms/out_Q1 Q2 = /var/spool/sms/out_Q2 [providers] Q1 = 4073, 4072 Q2 = 4075, 4074, 4077, 4078, 4076 #Q1=40 #Q2=40 # Modem configuration [modem1] queues = Q1 device=/dev/SMSM2 init = ATZ init = AT+CNMI=1,0,0,2,0 init = ATQ0 V1 E1 S0=0 &C1 &D2 +FCLASS=0 init2 = AT+CPMS="SM","ME","ME" incoming = high mode = new baudrate = 19200 report = yes check_memory_method = 31 memory_start=0 primary_memory = SM secondary_memory = ME hangup_incoming_call = yes check_network = 0 #modem_disabled=yes [modem2] queues = Q2 device=/dev/SMSM3 init = ATZ init = AT+CNMI=1,0,0,2,0 init = ATQ0 V1 E1 S0=0 &C1 &D2 +FCLASS=0 init2 = AT+CPMS="SM","ME","ME" incoming = high mode = new baudrate = 19200 report = yes check_memory_method = 31 memory_start=0 primary_memory = SM secondary_memory = ME hangup_incoming_call = yes check_network = 0 #modem_disabled=yes [ Select ] [ Expand ] With other mobile operators i don't get this error. I'be tested with Orange and Telekom. i think this is a problem with Vodafone network. Regards, George
chintan	Top #5 Tue Jan 13, 2015 22:54, 119 months ago.
Member Registered: Jan 2015 Posts: 2 Location: Australia Topic owner	Hi, Just to give an update - We haven't received this failed message since a week now (without anything changed).. So I have to agree with George. It must be related to mobile network (in our case its Vodafone as well). Regards, Chintan
pcgeo	Top #6 Wed Jan 14, 2015 12:36, 119 months ago.
Member Registered: Jan 2015 Posts: 4 Location: Cluj, Romania	Hello, After some testing, my conclusions are: 1. Vodafone network - when sending at an invalid number or at a number that is not in use you get an error from smsc that smstool3 can't manage. Therefore you get error 500. 2. Orange network - when sending at an invalid number or at a number that is not in use you get a notification like: Quote SMS received (report, Message_id: 92, Status: 48,Temporary error, SC specific, unknown), From: 40723228343 When testing with valid mobile numbers, i don't get that error! Regards, George

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